Terms & Conditions


PAYMENT   Our preferred payment methods are  Paypal , Visa or Mastercard or Bank Transfer.

WARRANTY   All goods are covered by the manufacturers warranty. Tube Audio will not be held responsible for any consequential or indirect damages incurred from improper use or mishandling. Tube Audio acts as a distributor of products manufactured by other companies, and expressly limits its liabilities to any guarantees extended by the manufacturer. No warranties apply if the goods are in any way altered or modified after delivery by Lucas Miles Audio or its carriers.

TUBE WARRANTY   All tubes are guaranteed and tested before shipping. All  tubes  are guaranteed to meet manufacturers specifications for 90 days, except for breakage or when damaged by operation outside manufacturers’ specified ratings. We accept no liability for equipment damage due to faulty tubes. We don't exchange tubes under any circumstances unless the tube is deemed faulty within the warranty period.

AMP DEPOSITS. When placing a pre-order for a Lucas Miles guitar amp , the deposit payable to secure the order  is non-refundable under any circumstances. 

SHIPPING   We ship all orders within 24 hours of ordering. Orders requiring next day delivery by express post  must be placed by 2pm.AEST.

SHIPPING METHODS  We ship parcels t'out Australia via Aust. Post  parcel post ,Registered Post, Express  Post or Express Post with Signature.Larger items will be delivered by Interparcel Courier services.

International orders are shipped via Aust. Post International Registered Parcel Post.

We reserve the right to ship goods via alternative methods when the postage that has been quoted is substantially lower than the actual cost.

We also reserve the right to send goods 'Signature on Delivery' when we feel that a signature is required upon delivery.

READ THIS... Please be aware that goods sent by Aust. Post parcel post or Express Post , do not require signatures  and will quite often be left on the front door step if they dont fit in the letterbox. This can be hazardous . If your uncomfortable with that , select Registered post  or Express post with signature.